Membership and Auto-Renewal Terms

Privacy Policy

Effective date: November 1, 2026

This is a summary of how Dogdrop memberships renew and how to cancel. The full terms are in Sections 4 and 5 of our Terms of Service.

How memberships renew

Memberships renew automatically each billing period (monthly, or yearly for annual plans) until you cancel.
We charge the card on file at the start of each billing period, on the same date each period. Your plan’s price and billing frequency are shown before you pay and on the Pricing page.
Your bank of daycare hours refreshes each month. We bill daycare time in 30-minute increments, and no more than 5 hours a day count against your balance, however long your dog stays.
We’ll tell you about a price change 7–30 days before it takes effect, and remind you of your renewal terms at least once a year.
Unused time: Unused hours, visits or other membership time do not roll over and are forfeited when your membership is cancelled.
Free trials: We don’t currently offer a free trial week.

How to cancel

You can cancel anytime. The quickest way is the “Cancel my membership“ link. It opens a ready-to-send email; just add your name and account email and send it. We’ll confirm your cancellation by email.

Cancel my membership (emails onboarding@dogdrop.co; tell us your location)
Cancel my membership – Arts District (emails artsdistrict@dogdrop.co)
Cancel my membership – Hollywood (emails hollywood@dogdrop.co)
Cancel my membership – Anaheim (emails anaheim@dogdrop.co)
Cancel my membership – 9+CO (emails denver@dogdrop.co)
Cancel my membership – Flagler Village (emails flaglervillage@dogdrop.co)
Cancel my membership – East MLK (emails austin@dogdrop.co)
Cancel my membership – Riverfront (emails riverfront@dogdrop.co)
Cancel my membership – Soho West (emails jerseycity@dogdrop.co)
Cancel my membership – Mueller (emails mueller@dogdrop.co)

You can also email your location or onboarding@dogdrop.co, call (510) 925-2142, text your location’s care team, or tell us in person. Cancellation stops future charges right away, and your membership stays active through the end of the period you’ve paid for.