Privacy Policy

Effective date: November 1, 2026

This Privacy Policy explains how DogDrop, Inc., doing business as Dogdrop (“Dogdrop”, “we”, “us”), collects, uses and shares personal information when you visit dogdrop.co, use our member app, text with us, or bring your dog to a Dogdrop location (the “Services”). It also explains your choices and rights.

The short version: we collect what we need to care for your dog, run your membership and keep everyone safe. We don’t sell your personal information for money. If we use advertising cookies, you can opt out, and we honor Global Privacy Control.

Information we collect

Contact and account details. Examples: Name, email, mobile number, mailing address, login Where it comes from: You
Approved contacts. Examples: Names, phone numbers and relationships of people you authorize to pick up your dog or be an emergency contact Where it comes from: You (please tell them you’re sharing their details)
Dog profile and health. Examples: Name, breed, age, sex, fixed status, vaccination records and dates, veterinarian, medications, allergies, behavior notes, Good Fit Test results Where it comes from: You, your veterinarian, our team
Visit and care records. Examples: Check-in and check-out times, time balance, Park assignments, staff notes, incident and injury reports Where it comes from: Our team and systems
Payment and purchase details. Examples: Plan, purchases, billing history; card details are handled by our payment processor, and we see only the last four digits and expiration Where it comes from: You, our payment processor
Messages. Examples: Texts and emails with our care teams, survey answers, reviews Where it comes from: You
Photos and video. Examples: Images of dogs at our locations; occasionally people in the background Where it comes from: Our team, cameras at our locations
Device and usage data. Examples: IP address, browser and device type, pages viewed, app activity, approximate location from IP, cookie and pixel data Where it comes from: Automatically, via cookies and similar tools
Identity checks at pick-up. Examples: We may look at a photo ID; we don’t keep a copy Where it comes from: You or your approved contact

We don’t collect Social Security numbers, precise GPS location, or information about your race, religion, health, sex life or political views. We don’t knowingly collect information from children.

How we use information

Caring for your dog: running the Good Fit Test, checking vaccine requirements, grouping dogs into Parks, contacting you or your emergency contacts, getting emergency veterinary care.
Running your membership: creating your account, tracking your time balance, billing, receipts, renewal and cancellation notices.
Talking with you: visit updates, vaccine-expiration reminders and service texts; marketing emails and texts only with your consent.
Safety and security: verifying who picks up a dog, documenting incidents, preventing fraud and misuse.
Improving Dogdrop: understanding how members use our locations and app, and planning activities, staffing and new locations.
Marketing: sharing photos of dogs (see our Terms, Section 9), and, if you allow it, measuring and showing ads.
Legal reasons: meeting legal, tax and licensing obligations and enforcing our Terms.

We use software, including automated and AI tools, to read the vaccination records you upload and fill in your dog’s dates. Our team reviews the results, and you can always correct them.

Who we share it with

Service providers. What and why: Payment processing, hosting, our member app and booking software, texting and email delivery, document reading (including AI providers), analytics, customer support. They may use your information only to provide services to us.
Veterinarians. What and why: To confirm records, or to get care for your dog in an emergency.
Your approved contacts. What and why: Information needed for pick-up or emergencies.
Advertising partners. What and why: Cookie and device data, only if you haven’t opted out (see below).
Legal and safety. What and why: When required by law, a court order, animal-control or health authorities, or to protect someone’s safety.
Business transfers. What and why: If a location or Dogdrop is sold or merged, or a location is operated by an affiliate or franchisee, under this policy’s protections.

We don’t sell personal information for money. We don’t share your mobile number or text-messaging consent with anyone for their own marketing.

Cookies, ads and Global Privacy Control

Our website and app use cookies, pixels and similar tools to keep you logged in, remember preferences, measure traffic and, if enabled, measure and show our ads on other sites. Under California and some other states’ laws, ad cookies can count as “selling” or “sharing” personal information, even though no money changes hands.

Opt out: use the “Your Privacy Choices“ link in our website footer, or email admin@dogdrop.co.
Global Privacy Control: if your browser sends a GPC signal, we treat it as an opt-out of selling and sharing for that browser.
Do Not Track: browsers’ “Do Not Track” setting has no common standard, so we respond to GPC instead.
You can also block or delete cookies in your browser settings; some features may not work.

Text messages

We use your mobile number to text you about your dog, your visits and your account, and to send marketing texts only if you opt in. Reply STOP to opt out or HELP for help. Message frequency varies; message and data rates may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent will not be shared with any third parties. Our texting provider processes messages only to deliver them for us.

How long we keep it

We keep personal information until you ask us to delete it or, for marketing communications, until you unsubscribe, except where we need to keep certain records longer to meet legal, tax, or accounting obligations or to resolve disputes. When you make a valid deletion request, we delete or de-identify your information unless the law requires or permits us to keep it.

Security

We use reasonable administrative, technical and physical safeguards, including encryption in transit, access limited to staff who need it, and vendors that protect data under contract. No system is perfectly secure. If a breach affects your personal information, we’ll notify you as the law requires.

Children

The Services are meant for adults. We don’t knowingly collect personal information from children under 13 (or under 16 for selling or sharing). If you believe a child has given us information, email admin@dogdrop.co and we’ll delete it.

People outside the US

Dogdrop operates only in the United States, and we store and process information in the US. If you use the Services from outside the US, your information will be handled under US law and this policy.

Your privacy rights

Everyone. Wherever you live, you can ask to see, correct or delete the personal information we hold about you, and stop marketing emails (use the unsubscribe link) or marketing texts (reply STOP). You can update most details yourself in the app under Account.

How to make a request. Email admin@dogdrop.co or use our online request form at dogdrop.co/privacy-request. We’ll confirm your identity by matching details we already have, usually your email and phone number. An authorized agent can make a request for you with your signed permission. We’ll respond within 45 days, and tell you if we need up to 45 more. We may keep some information when the law requires or allows it, such as payment records, incident reports or information needed for an open claim.

Appeals. If we deny your request, you can appeal by replying to our decision or emailing admin@dogdrop.co with “Appeal” in the subject. We’ll respond within 60 days. If you’re still unhappy, you can contact your state attorney general.

We won’t charge you more, give you worse service, or deny you service for using these rights.

California residents

This section is our notice at collection under the California Consumer Privacy Act (CCPA). In the past 12 months we collected the categories in the “Information we collect” table, from the sources listed there, for the purposes in “How we use information”, and disclosed them to the recipients in “Who we share it with”. The CCPA categories are identifiers, customer records, commercial information, internet activity, audio and visual information, and inferences about preferences. We don’t collect sensitive personal information as the CCPA defines it, beyond account login credentials used only to secure your account.

You have the right to:

Know what personal information we collect, use, disclose, sell or share, and to get a copy.
Delete personal information we collected from you.
Correct inaccurate personal information.
Opt out of sale or sharing. If advertising cookies are on, we may “share” device and internet activity data with ad partners for cross-context behavioral advertising. Opt out using “Your Privacy Choices“ or Global Privacy Control. We don’t knowingly sell or share data of anyone under 16.
Non-discrimination for using these rights.

Shine the Light (Civil Code §1798.83). We don’t share personal information with third parties for their own direct marketing. California residents can ask about this once a year at admin@dogdrop.co.

New Jersey and other states

If you live in New Jersey, Colorado, Connecticut, Oregon, Texas, Virginia or another state with a consumer privacy law, you have the rights in “Your privacy rights” above. You can also opt out of targeted advertising and the sale of your data (using “Your Privacy Choices“ or Global Privacy Control), and appeal any decision we make on your request. We don’t use personal information for profiling that produces legal or similarly significant effects.

Changes to this policy

We’ll post any update here with a new effective date. If we make a material change, such as using your information in a new way, we’ll tell you by email or in the app before it takes effect, and ask for your consent where the law requires it.